Frequently Asked Questions
How do I take care of my Bonsai?
Visit the Workshop for bonsai care instructions and tutorials!
How are your items priced?
Each bonsai tree is priced based on their age. Older plants are more expensive due to their availability and also because they are heavier to ship. We already include shipping and sales tax in the price so there are no surprise fees in your purchase.
Can you ship products to Alaska, Hawaii, and U.S. Territories?
Yes, we can ship to anywhere to any State or territory in the United States!
My tree lost leaves when it arrived. What happened?
Your tree is almost certainly still alive, but experienced a state of shock. Understand that being in a shipping container with no sunlight and varying temperatures is not ideal for a living plant. This is why you should remove your plant from the shipping container immediately once you receive it.
My tree died! Can you replace it?
We will do everything within our power to ensure that your tree arrives at your doorstep alive and healthy. If you think your tree has died due to shipping conditions or anything on our end, send us an email within 5 business days including pictures of your tree's current state. We will work with you on a case-by-case basis to ensure you get a healthy tree at no additional cost.
If I am not satisfied with my purchase, can I return it or get a replacement?
If your item is not broken or unhealthy, but you are dissatisfied with your purchase, we want to make it right! Send us an email within 5 business days with a description of the problem and a picture. We will send a free shipping label so you can return the item. Note that a 25% restocking fee will be taken out of your refund once the return is received.
An item was broken when it arrived, can you replace it?
All of our products are packed carefully to prevent breakage. However, if you discovered that a non-living product (e.g. pot, shears) has been damaged during shipping, send us an email with an image of your broken item in the box within 5 business days.
Can you ship internationally?
Unfortunately we do not ship our products internationally. U.S. regulations do not allow shipping living items to foreign countries. We are currently working on our policy to internationally ship supplies and accessories.
How long does shipping take?
Normally packages take 5 days to arrive from the time you placed your order. Usually it takes 3 days to process your order, and 2 days to arrive. However, understand that shipping may take a little longer depending on circumstances beyond our control such as weather and your relative location to the east coast. You will receive emails notifying you when the item has shipped.
Do you still ship live plants when it's very cold or very hot outside?
Yes, we will ship orders year-round.
I just got my order. What is the first thing I should do?
Open your package immediately, remove any wrappings that were used for shipping. Give your tree immediate exposure to sunlight, and water the soil until it no longer appears dry.